Privacy Policy

Last updated: 8 August 2026

Eden Homecare 247 Ltd respects your privacy and handles personal information carefully. This notice explains how we collect, use, store and share information when families, care professionals, care providers and website visitors contact us.

Information we collect

We may collect your name, contact details, support or staffing requirements, location, enquiry details and correspondence. For care professionals, we may also collect application, identity, right-to-work, DBS status, employment history, reference, training and availability information.

How we use information

We use information to respond to enquiries, make suitable introductions, assess care-professional applications, support provider staffing requests, administer agreements and payments, maintain safety and compliance records, and meet legal obligations.

Our lawful reasons

Depending on the circumstances, we process information to take steps before entering a contract, perform a contract, comply with legal obligations, pursue legitimate business interests, or where you have given consent. Where sensitive information is necessary, we apply an appropriate additional legal condition.

Who we share information with

We only share information where necessary, for example with a prospective family, independent care professional, care provider, professional adviser, payment or technology provider, regulator or public authority. We do not sell personal information.

Retention and security

We keep information only for as long as needed for the purpose collected and applicable legal, insurance and safeguarding requirements. We use reasonable organisational and technical measures to protect it.

Your rights

You may have rights to access, correct, erase or restrict your information, object to certain processing, or request a portable copy. You may also complain to the Information Commissioner’s Office.

Contact us

Email staffing@edenhomecare247.co.uk or call 020 3633 8925. We may update this notice when our services or legal requirements change.