Last updated: 17 September 2026
Eden Homecare 247 Ltd respects your privacy and is committed to handling personal information lawfully, fairly and securely. This notice explains how we collect, use, store and share information when families, care professionals, care providers and website visitors contact or use our services.
Who we are
Eden Homecare 247 Ltd is the data controller for personal information covered by this notice. Registered office: Office 1283, 12 Farwig Lane, Bromley, BR1 3RB. Company No. 17070805. ICO registration: ZC128590.
Information we collect
We may collect your name, contact details, location, enquiry details, support or staffing requirements, correspondence and information you choose to provide through our website, forms, telephone, email or other communications. For care professionals and applicants, we may also collect identity and right-to-work information, DBS information where applicable, employment history, references, training and competency information, availability, bank or payroll details and other information needed for recruitment, staffing and compliance.
Where health or other special category information is necessary, or where criminal offence information is relevant to safeguarding or recruitment checks, we process it only where permitted by law and with appropriate safeguards.
How we use information
We use personal information to respond to enquiries, assess needs, make suitable introductions, assess care-professional applications, support provider staffing requests, administer agreements and payments, manage recruitment and employment processes, maintain safety and compliance records, protect our website and systems, improve our services and meet legal, regulatory, safeguarding, insurance and accounting obligations.
Our lawful bases
Depending on the purpose, we may process personal information because it is necessary to take steps before entering into a contract, to perform a contract, to comply with a legal obligation, because we have a legitimate interest, or because you have given consent.
Where we rely on legitimate interests, these may include responding to and managing enquiries, operating and improving our services, maintaining appropriate business records, protecting our website and systems, preventing misuse or fraud, and communicating with existing business contacts where the impact on privacy is proportionate. We consider people’s rights and interests before relying on this basis.
Where we rely on consent, you may withdraw that consent at any time by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Where information comes from
We usually receive information directly from you. We may also receive information from referees, recruitment or employment partners, care providers, family representatives, publicly available professional sources, or other organisations where there is a lawful reason to do so.
Who we share information with
We share information only where necessary and appropriate. This may include prospective families, independent care professionals, care providers, referees, payroll or payment providers, professional advisers, insurers, technology and hosting providers, training or recruitment partners, regulators, public authorities or other organisations where disclosure is required or permitted by law. We do not sell personal information.
International transfers
Some technology or service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take steps to ensure an appropriate transfer mechanism and safeguards are in place as required by UK data protection law.
Retention and security
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, safeguarding, employment, tax, insurance and record-keeping requirements. Retention periods vary according to the type of information and our legal obligations. We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.
Your rights
Depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing, object to certain processing, and receive certain information in a portable format. You also have the right to complain to the Information Commissioner’s Office.
Automated decision-making
We do not rely on solely automated decision-making to make decisions about people that have legal or similarly significant effects. If this changes, we will update this notice and provide the information required by law.
Cookies and website analytics
Our website uses cookies and similar technologies. Strictly necessary cookies may operate without consent where permitted. Optional analytics or other non-essential cookies are controlled through the website’s cookie consent settings. Please see our Cookie Policy for more information.
Contact us
For privacy questions or to exercise your data protection rights, email staffing@edenhomecare247.co.uk, call 020 3633 8925, or write to Eden Homecare 247 Ltd, Office 1283, 12 Farwig Lane, Bromley, BR1 3RB.
We may update this notice when our services, systems or legal requirements change. The latest version will be published on this page.