Eden Homecare 247 Ltd wants families, care professionals and care providers to feel heard and treated fairly. Raising a concern will not affect the way we respond to you.
How to complain
Email staffing@edenhomecare247.co.uk or call 020 3633 8925. Please include your name, contact details, what happened, relevant dates and the outcome you are seeking. Care providers needing urgent out-of-hours assistance may call 07427 695579.
What happens next
- We record the concern and aim to acknowledge it within two working days.
- We review the information fairly and may contact the people involved.
- We aim to provide a written outcome within 20 working days. If more time is needed, we will explain why and provide an update.
- If you remain dissatisfied, you may ask for a review by the Director.
Where another organisation is responsible for part of the matter, we will explain this and, where appropriate, tell you how to contact it. Nothing in this procedure prevents you from contacting the police, local authority safeguarding team, Information Commissioner’s Office or another relevant body.