Short answer: an introductory care service helps a family find and connect with an independent carer. Eden Homecare 247 provides this matching service across the UK, subject to suitable carer availability. Eden reviews key information before making an introduction, while the family and independent carer agree their ongoing working arrangement and rate directly.
How does Eden Homecare 247’s introductory service work?
- You tell Eden where support is needed, what help is required and when you would like support to begin.
- Eden reviews suitable independent carers whose experience and availability may match the request.
- We make an introduction when an appropriate match is available.
- You can speak with the independent carer before deciding whether to proceed.
- If you proceed, you and the carer agree the ongoing working arrangement and carer rate directly.
What does Eden check before an introduction?
Eden reviews key evidence including identity, right to work where applicable, care experience, Enhanced DBS status, references, relevant training and suitability for the family’s stated needs.
See how Eden checks independent carers before making an introduction.
Who pays the independent carer?
After an introduction, the family and independent carer agree the ongoing carer rate and working arrangement directly. Eden’s one-off introduction and matching fee is separate from the carer’s ongoing charges.
Is the introductory service available across the UK?
Yes. Eden’s independent carer introduction service is available across the UK, subject to suitable carer availability in the area where support is needed.
Is Eden the independent carer’s employer?
No. Under Eden’s family introduction service, Eden helps match and introduce suitable independent carers. If a family and carer choose to proceed, they agree and manage the ongoing working arrangement directly.
What does Eden’s introduction service cost?
Eden charges a one-off introduction and matching fee. The standard fee is £200, the live-in introduction fee is £300, and an urgent or emergency introduction is £300 where Eden agrees to accept the urgent search. These fees are separate from the independent carer’s ongoing rate.
For hourly support, independent carer rates typically start from around £18 per hour, depending on location, experience and the support required. The ongoing rate is agreed directly between the family and the independent carer.
Does Eden charge a weekly agency fee?
No. Eden does not charge families a weekly agency fee for the standard introduction service. The Eden charge is a one-off introduction and matching fee.
Can Eden help with live-in support?
Yes. Eden can help families across the UK find a suitable independent carer for live-in support, subject to carer availability. See how Eden’s live-in carer introduction service works.
Looking for an independent carer?
Tell Eden about the support you need and we will use that information to look for a suitable independent carer.